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FAQ

How long will it take to get my order?

Our goal is to ship your order as quickly as possible.  Please see our Processing Time page for current processing time.  Ship time will depend on what shipping method you choose.  Processing and shipping are two different times....add processing+shipping to figure out total approximate time.  We do offer a RUSH FEE whenever possible. This will push your item to the front of the production line, but does not speed up shipping.  If you are really in a pickle, please chose RUSH and OVERNIGHT SHIPPING.  Not all items can be rushed.  If  the RUSH option is available for your item, the option will be on the item's page.  If there is no RUSH option, we're sorry, but this item is not available to be rushed.

What is your return policy?

Due to the personalized nature of our products, we do not accept returns.  If you order an item personalized with vinyl and then peel the vinyl off, we still consider it a personalized item...we did personalize it and that heavy duty vinyl leaves a residue.

If your item is received broken or incorrectly monogrammed (yes, we make mistakes...but we try not to), please use our CONTACT US form so that we can help you resolve the issue. Please open and inspect your order when you receive it.  SHIPPING DAMAGE MUST BE REPORTED WITHIN 7 DAYS OF RECEIPT.  Please understand that this timeline is very important in the claims process and there is nothing we can do if the damage is not reported promptly.

What if I put the initials in the wrong order?

When you get your order confirmation, please check it carefully!  If you notice a mistake, use the CONTACT US form to submit the correction.  Our customer service team will respond and confirm within 48 hours, usually sooner....don't panic, your order does not magically go from your computer into production.  If you don't notice the mistake for days and your item is already personalized, we are so sorry.  We are unable to refund but will work with you to see if we can replace the item at a reduced cost. 

Here are a few guidelines for placement of initials:

A monogram for a female is usually as follows:

first initial-LAST NAME-middle or maiden name initial

so...Sally Jo Perkins would be SPJ

If Sally marries Brian Andrew Carson and you want to give them a gift, you can use a "married" monogram:

her first initial-THEIR LAST NAME-his first initial  SCB

Male initials are usually all the same size and in given name order, so Brian's monogram would be 

BAC

**Many people will use the feminine version for little boys, 

so if Brian were a child, BCA would still be ok

Sally now has a choice to use her maiden or middle initial in her monogram...be sure you ask her which she prefers!

I live in Tallahassee, can I pick up my order?

Sure you can!  We will email you when it is ready and you may pick up your order at our Thomasville Rd. location (2030 Thomasville Rd, Suite 1).  Please choose this option at check out.  If you choose the shipping option, your order will arrive by mail.

Can I bring something of my own to you to be monogrammed?

Yes!  We are happy to monogram outside items.  They may be dropped off at either location.  Processing times for those items will be posted at each location daily.

Can I place a phone order?

We are happy to take a phone order for NON personalized items, but we cannot accept phone orders for item being monogrammed.  We REALLY want you to love your item, and that means picking fonts, colors, and products either from our online descriptions and photos, or in store where you can see everything we offer.  If we have customers in the store, we will need to take your number and call you back when a team member is available to give you undivided attention.

How do I place a bulk order?

We would love to help you with an order for your sorority or organization.  Please submit a CONTACT US form and we will set up a time to discuss options and pricing.  We are an officially licensed greek vendor.